Frequently Asked Questions (FAQ)
SHIPPING
How long does shipping take?
Orders are processed within 1–3 business days. Standard shipping takes 5–8 business days within the United States. International orders typically arrive within 7–21 business days.
Do you offer free shipping?
Yes! Shipping costs are included in our product prices, so you enjoy free standard shipping on all orders.
Can I track my order?
Yes. Once your order ships, you will receive an email with a tracking number to follow your package.
Do you ship internationally?
Yes, we ship to select international destinations. Please note that customs duties and import fees may apply and are the responsibility of the customer.
RETURNS & REFUNDS
What is your return policy?
We offer a 30-day return policy. If you are not satisfied with your purchase, you may return it within 30 days of receiving your order, provided the item is unused, in its original packaging, and accompanied by proof of purchase.
How do I start a return?
Contact us at emrahuzun01@icloud.com to initiate a return. We will provide you with a return shipping label and instructions.
When will I receive my refund?
Once we receive and inspect your return, we will notify you of the approval status. Approved refunds are processed within 10 business days to your original payment method.
Can I exchange an item?
The fastest way to exchange an item is to return it and place a new order once the return is accepted.
BED SHEET HOLDERS
How do the bed sheet corner clips work?
Our sheet holders use strong elastic bands with adjustable clips that attach to the corners of your fitted sheet, keeping it firmly in place throughout the night.
What mattress sizes do they fit?
Our sheet holders are designed to fit all standard mattress sizes, including Twin, Full, Queen, King, and California King.
Are the clips adjustable?
Yes! Our upgraded holders feature 5 levels of adjustment to accommodate different sheet thicknesses and mattress depths.
Will the clips damage my sheets?
No. The clips are designed with smooth edges and gentle grip to hold sheets securely without causing any damage.
TRAVEL NECK PILLOW
What makes your travel neck pillow different?
Our travel neck pillow features an extra-large hood for added privacy and comfort, rollable memory foam for easy packing, a skin-friendly removable cover, and comes with a carrying pouch.
Is the cover washable?
Yes, the cover is removable and machine washable.
How compact is it when rolled up?
When rolled, the pillow fits easily into its carrying pouch, making it ideal for carry-on luggage and travel bags.
MINI BAG SEALER
How does the mini bag sealer work?
The PATIKIL mini bag sealer uses heat to create an airtight seal on plastic bags, keeping your food and snacks fresh for longer.
Does it require batteries?
Yes, it is battery-powered for convenient cordless use anywhere.
What types of bags does it work with?
It works with most standard plastic bags and snack storage bags.
CONTACT & SUPPORT
How can I contact you?
You can reach us anytime at emrahuzun01@icloud.com. We aim to respond within 1–2 business days.
What are your customer service hours?
Our team is available Monday through Friday, 9 AM – 5 PM PST.